1. General Provisions

digitivo Agency processes personal data in accordance with EU regulations, particularly Directive 95/46/EC on the protection of individuals with regard to the processing of personal data, and international agreements binding on the Czech Republic. The company also proceeds in accordance with Czech legal regulations, especially Act No. 101/2000 Coll., on Personal Data Protection.

2. Definitions

• Personal Data – any information relating to an identified or identifiable data subject.

• Data Subject – the natural person whose data is being processed.

• Controller – the entity determining the purpose and means of personal data processing.

• Processor – the entity processing personal data on behalf of the controller.

• Recipient – the entity to whom personal data is disclosed.

• Customer – a legal or natural person with a contractual relationship with digitivo Agency.

• Processing of Personal Data – any operation performed on personal data, such as collection, storage, retrieval, disclosure, or erasure.

3. Purpose and Scope of Processing

digitivo Agency processes personal data accurately and lawfully, only for specified purposes during the validity of the contractual relationship or one year after its non-conclusion.

Purposes of processing:

• Contract fulfillment and service provision.

• Operational and administrative activities.

• Accounting and tax purposes.

• Network security and abuse identification.

• Debt recovery.

• Legal compliance.

• Marketing purposes for digitivo Agency.

• Customer record keeping.

Scope of personal data:

• Identification data: title, name, surname.

• Contact data: email, phone, website URLs.

• Other data according to specific contracts or laws.

4. Sources of Personal Data

digitivo Agency obtains personal data primarily directly from the data subject during contract negotiations or from third parties. The data subject is always informed when data is necessary and when it is voluntary.

5. Other Processors

To ensure the above services, personal data may be processed by external processors based on contracts:

• Webhosting: Framer B.V. (Netherlands) via Amazon Web Services (AWS)

• Customer communication: Smartsupp, s.r.o., Brno.

• Analytics: Google Analytics, Hotjar.

• Social networks: Facebook, Google.

• Ad services: Sklik, Google AdWords, Facebook.

Personal data is processed manually at digitivo Agency. The company ensures protection via technical and organizational means and requires the same from processors.

6. How We Use Cookies

When using digitivo Agency services, temporary files called "Cookies" may be stored. digitivo Agency does not store personal data in Cookies. Data stored in cookies is used exclusively for the functioning of digitivo Agency services. The company proceeds in accordance with relevant EU and Czech regulations.

Visitors can prevent cookie storage by opening digitivo Agency websites in incognito mode. In this case, full functionality of products and services may not be guaranteed.

By using digitivo Agency services, you confirm you have read these terms, understood them, and agree to them.